Terms And Conditions

Terms and Conditions

This page covers the terms and conditions, not our favourite page! But nevertheless it has to be clear for our benefit and our
customers. By confirming your order you accept the following Terms and Conditions:


1 Our prices are subject to change, promotional terms only apply in the period stated for that promotion.

2 All Deliveries are free.

3 Whilst Winchester Logs will try to ensure that prices on the website are accurate, we will not be held responsible for errors that may occur.

4 Winchester Logs will not accept any liability for any injury, damage or loss arising from the use of goods purchased.

5 Winchester Logs cannot guarantee that the appearance and or colours of the natural products offered for sale will exactly reproduce the
appearance and or colours of the physical products themselves, as with any natural product no two are ever the same.

6 All sizes quoted are approximate, the measurement of wood in cubic metres refers to loose wood inclusive of air gaps.

7 All products delivered or collected shall be at the customers risk from the time of delivery/collection, after such time Winchester Logs shall
be under no liability for loss or damage or deterioration of the products from whatever cause arising.

8 When log orders are processed there will be a percentage of smaller pieces of wood included in the load, therefore Winchester Logs recommend
that the customer should protect the ground where the logs will be unloaded. Due to wood being a natural product Winchester Logs recommend the
use of gloves while handling the wood.

9 Once the order has been made and the delivery vehicle is committed to delivering the customers product, cancellation at this stage may incur a
25% handling fee.

10 Payment either by cheque or cash strictly at time of delivery/collection if this is not possible payment should be made in advance of

11 Invoices must be paid with in 14 days from date of invoice otherwise a 10% charge will be applied and then must be paid with in 7 days to
avoid further charges.

12 Vented Bulk Bags will incur a £5 deposit, which will be refunded on return of the un-damaged bag.


1 Winchester Logs will make every effort to deliver products on the agreed date, however if for any reason we are unable to deliver we will
contact the customer immediately and arrange another suitable date, Winchester Logs will not accept any liability whether in damages or
otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

2 Winchester Logs will not accept any liability for damages to any property caused during delivery.

3 If Winchester Logs cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using larger vehicles
and it is the customers responsibility to inform us if there may be an access problems. In such cases that delivery, in our opinion is not
possible, then we reserve the right to cancel the order


1 The customer has the right to cancel any product or services, but must do so within 2 days before the date of the order being delivered/collected.


1 The customer will at all times be responsible for the security and insurance of their equipment while on Winchester Logs’s premises.

2 The customer will comply with all the requirements of Health and Safety Legislation.

3 Winchester Logs accepts no responsibility for injury or damage caused to persons or equipment whilst on their premises. These conditions and
any contact or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered
into by Winchester Logs with the customer which cannot be settled in the ordinary coarse of business shall be referred to a single arbitrator
in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

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